IT Support Engineer L2/L3
MSPNodes is seeking experienced L2/L3 IT Support Engineers to provide technical support and infrastructure management for international Managed Service Provider (MSP) clients. Deliver advanced technical support across multiple client environments. Manage Windows infrastructure, Microsoft 365, cloud services, and networks. Troubleshoot complex technical issues and ensure timely resolution. Collaborate with remote teams and maintain professional client communication.
MSPNodes is seeking experienced L2/L3 IT Support Engineers to provide technical support and infrastructure management for international Managed Service Provider (MSP) clients.
Deliver advanced technical support across multiple client environments.
Manage Windows infrastructure, Microsoft 365, cloud services, and networks.
Troubleshoot complex technical issues and ensure timely resolution.
Collaborate with remote teams and maintain professional client communication.
Experience: 3 years
Responsibilities
Provide L2/L3 support for Windows servers, desktops, and virtualized environments.
Administer Active Directory, Group Policy, DNS, DHCP, and Remote Desktop Services.
Manage Microsoft 365, Entra ID, Exchange Online, and Intune.
Troubleshoot network connectivity, VPNs, firewalls, and routing issues.
Perform server maintenance, patch management, and system health checks.
Monitor and troubleshoot backup jobs, resolve backup failures, perform restores, and verify backup integrity.
Investigate security alerts, EDR detections, and endpoint protection incidents.
Handle technical escalations, perform root cause analysis, and implement permanent fixes.
Maintain service tickets, technical documentation, and client communication.
Requirements
Minimum 3 years of relevant IT support experience, including hands-on L2/L3 responsibilities.
Proven experience supporting MSP clients or managing multiple customer environments.
Strong knowledge of Windows Server, Active Directory, Microsoft 365, and virtualization.
Practical understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and networking.
Hands-on experience with backup administration, particularly Veeam Backup & Replication, backup monitoring, troubleshooting, and recovery operations.
Experience managing RMM platforms, endpoint monitoring, and patch deployment.
Working knowledge of endpoint security, EDR monitoring, and security incident response.
Experience with PowerShell scripting and IT automation.
Familiarity with ITIL-based incident, problem, and change management.
Excellent written and verbal English communication skills.
Ability to work independently, manage priorities, and meet SLA requirements.
Having These Is a Plus
RMM & Automation: NinjaOne RMM, Datto RMM, ConnectWise Automate, N-able, PowerShell, endpoint monitoring, and patch management.
Backup & Disaster Recovery: Veeam Backup & Replication, Datto BCDR, Backup Radar, Acronis, and Cove Data Protection.
Endpoint Security & EDR: ThreatLocker, ThreatDown, Blackpoint Cyber, Microsoft Defender for Endpoint, SentinelOne, and CrowdStrike.
Email Security: IRONSCALES, Microsoft Defender for Office 365, Proofpoint, Mimecast, SPF, DKIM, and DMARC.
MSP Management & Monitoring: ConnectWise PSA, IT Glue, Hudu, Domotz, Liongard, Cisco Meraki, and Sophos Firewalls.